Refund policy

Return & Refund Policy

Thank you for shopping with Gunnarsson Design.
We offer both custom-made moss art, ready-made moss art, and digital products.
Because each category is different, the return rules vary accordingly.

Custom-Made Moss Art

Custom-made and personalized moss art pieces are created individually for each customer.

These items are non-refundable and cannot be returned, unless the product arrives damaged or clearly defective.

If your custom piece arrives damaged, please contact us within 48 hours of delivery at info@gunnarssondesign.is with photos of the damage.
We will review the case and offer a replacement or refund if appropriate.

Ready-Made Moss Art (Non-Custom Items)

Ready-made moss art pieces that are not personalized fall under standard consumer return rights.

You have a 14-day return period (EU & Icelandic law) for these items.

To be eligible for a return:

the item must be unused
in its original condition
in the original packaging
with proof of purchase

To start a return, contact us at info@gunnarssondesign.is.
Returns must be sent to:

Gunnarsson Design ehf, Hlíðarhjalli 73, 200 Kópavogur, ICELAND

Items sent back without requesting a return first will not be accepted.

Digital Products

Digital downloads are non-refundable once the file has been downloaded or accessed.

By purchasing a digital product, you agree to waive the statutory right of withdrawal for digital content delivered immediately.

If you experience technical problems with a digital file, please contact us and we will gladly assist.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.
We will evaluate the issue and make it right.

Exchanges

Custom-made items: exchanges are not possible unless the product is damaged or defective.
Ready-made items: the fastest way to exchange is to return the item (if eligible) and place a new order once the return is approved.