Contact information

Contact Information / Customer Support

Gunnarsson Design ehf
Email: info@gunnarssondesign.is 
Website: www.gunnarsson.design

Customer Support Hours: 
Monday – Friday: 09:00 – 17:00 (GMT)
Weekends and public holidays: responses may be delayed

Contact Purposes: 
1. Moss Art Orders 
- Questions about custom or ready-made moss art
- Reporting damaged or defective items
- Returns or exchanges (if eligible)

Please include your order number and photos of the product (if reporting damage) when contacting us.

2. Digital Products
- Download or access issues
- Technical support within 14 days of purchase 

Please provide your order number and the product name in your email.

3. General Inquiries: 
-Product questions
- Shipping questions
- Wholesale or collaboration requests
- Response Time

We aim to respond to all inquiries within 48 hours during business days.
Emails received on weekends or public holidays may take longer.