Return & Refund Policy

We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your rights and our procedures.

IMPORTANT: Do not return any items without prior authorization from us. Unauthorized returns will not be accepted or refunded.

14-Day Return Period

You have the right to return items within 14 days of receiving your order, subject to the conditions outlined below.

Return Conditions

Standard Returns (Change of Mind):

If you wish to return an item because you changed your mind, the following conditions apply:

The item must be in its original, unused condition
Original packaging must be intact and unopened where applicable
All tags and labels must be attached
The customer is responsible for return shipping costs
Refunds will be processed once we receive and inspect the returned item

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@gunnarssondesign.is with:

Your order number
Clear photos of the damage or defect
A description of the issue

We will review the photos and determine the next steps. Only after our review and approval will you receive instructions to return the item for further inspection if necessary.

For confirmed damaged or defective items:

We will arrange a replacement or full refund
Return shipping costs will be reimbursed after we verify the damage/defect
You may be asked to return the item for inspection

Non-Returnable Items

The following items cannot be returned unless damaged or defective:

Digital products (SVG files, digital downloads) - non-refundable once downloaded or delivered
Personalized or custom-made items - made specifically to your specifications
Made-to-order handcrafted items - items created specifically for your order
Gift cards - non-refundable

However, if any of these items arrive damaged or defective, please contact us immediately and we will resolve the issue.

Return Process - MANDATORY STEPS

You MUST follow these steps in order. Do not ship anything back without our authorization:

Contact us first: Email info@gunnarssondesign.is within 14 days of receiving your order
Provide information: Include your order number, reason for return, and photos if applicable
Wait for authorization: We will review your request and send you a return authorization number (RMA) and return instructions
Pack securely: Only after receiving authorization, pack the item in its original packaging
Ship to provided address: Use only the return address we provide in our authorization email
Send tracking: Email us the tracking number for your return shipment

Returns sent without prior authorization will be refused and returned to sender at the customer's expense.

Return Shipping Costs

For standard returns (change of mind), the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in return transit.

For damaged or defective items, we will reimburse return shipping costs after verifying the damage or defect upon inspection of the returned item.

Refund Processing

Once we receive and inspect your returned item:

We will notify you via email about the approval or rejection of your refund
If approved, refunds will be processed within 5-7 business days
Refunds will be issued to your original payment method
Please allow additional time for your bank or credit card company to process the refund

Original shipping costs are non-refundable unless the item was damaged or defective.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

Check your bank account again
Contact your credit card company - it may take time for the refund to be officially posted
Contact your bank - there is often processing time before a refund is posted
If you've done all of this and still have not received your refund, please contact us at info@gunnarssondesign.is