Frequently Asked Questions
About Our Moss Art
What is preserved moss?
Preserved moss is 100% natural moss that has been carefully treated to maintain its soft texture and vibrant color without requiring water or sunlight. It's eco-friendly and sustainable.
Does the moss need watering?
No! Your moss art requires zero maintenance. No watering, no sunlight, no care needed. Just place it and enjoy!
Is the moss real?
Yes, absolutely! We use 100% natural preserved moss. Each mossart is handcrafted in Iceland. Important note: The moss itself does not grow in Iceland, as Icelandic moss is protected by nature conservation laws. We source our moss sustainably from other regions and process it here in Iceland with love and care.
How long does moss art last?
With proper care (avoiding direct sunlight and extreme temperatures), your moss art can last for many years while maintaining its natural beauty.
Shipping & Delivery
Where do you ship?
We ship worldwide from Iceland. Shipping times vary by destination.
How is the moss art packaged?
Each piece is carefully packaged to ensure it arrives safely at your door. We primarily use cardboard packaging, with additional protective materials for international shipments.
Do you offer international shipping?
Yes! We ship to the US, EU, UK, and many other countries.
Orders & Returns
Can I return my moss art?
Yes, we offer returns within our return policy timeframe. Please see our Return & Refund Policy for details.
How do I track my order?
You'll receive a tracking number via email once your order ships.
Product Questions
Can I customize a moss art piece?
We offer various designs, moss types, and frame options. For custom requests, please contact us!
What's the difference between MoodMoss, Reindeermoss, and BallMoss?
Each moss type has a unique texture and appearance:
• MoodMoss: Flat, velvety texture with rich color
• Reindeermoss: Fluffy, cloud-like appearance
• BallMoss: Round, textured surface with depth
Are the frames included?
Yes! Each moss art piece comes ready to place in a beautiful wooden frame (black or oiled wood, depending on the product).
Still have questions?
We're here to help! Contact us and we'll get back to you as soon as possible.